Exchange & Return Policy
Eligibility for Exchange
We offer an exchange only in the following situations:
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Wrong product delivered
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Incorrect size received (different from what was ordered)
The exchange request must be raised within 48 hours of delivery by emailing us at support@alie.co.in.
Refund Process
Refunds are initiated only if an exchange is not possible due to stock unavailability or other valid reasons.
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Refunds will be credited to the original payment method within 7–10 working days after approval.
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Return shipping charges are non-refundable.
Conditions for Exchange / Refund
To qualify for an exchange or refund:
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The product must be unused, unwashed, and returned in the original packaging with all tags intact.
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Exchanges for wrong size selection by the customer are not accepted.
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Products damaged due to customer handling will not be eligible for return or exchange.
How to Request an Exchange or Refund
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Email us at support@alie.co.in within 48 hours of delivery.
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Mention your order details and attach clear images of the issue.
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Wait for approval and further instructions from our support team.
Need Help?
If you have any queries regarding our policies or need support, feel free to reach out to us:
📧 Email: support@alie.co.in
🌐 Website: https://alie.co.in